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https://www.wsj.com/articles/travel-lost-luggage-airports-airlines-11658259114

Every bag in that ocean of unclaimed luggage we’re seeing on airport floors has a story behind it.

To hear those stories is to understand just how maddening travel has become for many in 2022. Travelers say calls, emails, chats and tweets to airlines about lost bags frequently go unanswered by short-staffed airlines and airports. They hear conflicting information—or nothing—about the bag’s whereabouts.

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This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com.